How do I return?

• Visit our returns center https://www.icypike.com/apps/aftership-returns-center

• Enter your order number and email address to start

• Follow the instructions and select the items you want to return

• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 14 days from the date after delivered.

•  Not as described in terms of material.

• In unused and resellable condition

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards

• Closeout Items

• Special order as customized

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at official@icypike.com